Jobs at Tarragon

This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across varied technical infrastructures and develop your skills in a fantastic and supportive working environment.

Tarragon is a growing IT support organisation that has been established for over 20 years with a turnover in excess of half a million offering an extensive range of IT & Telecoms services to organisations of all sizes in the UK.

The role:

• You will work ‘As One’ with your team to provide the best customer service and demonstrate your technical prowess to all of our clients.
• You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems, typically for 5-100 users.
• You will have a ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes.
• Work on cases remotely via phone, email, remote access and onsite.
• Provide onsite installation, consultation and hands on support.
• Hardware and software, desktop, server, network and infrastructure support.
• To clients you will speak plain English and not tech! But more importantly you will speak tech in plain English.
• Support client web sites & cloud services.
• Provide Proactive monitoring and pre-emptive support.

We LOVE…

• Delivering great service and making customers happy.
• Working hard to achieve great things.
• Business technology and gadgets.
• Attention to the little things.
• Satisfaction and rewards for designing the perfect end to end solutions and getting the sale!
• Participating in technical research and development to enable continuing innovation within our solution portfolio & the infrastructures we support.

Who we are looking for:

As a Techie:
MINIMUM of 3+ years commercial experience in a similar SME IT support role with proficiency and confidence in:

• Windows Server support (2008/2012/2016)
• Exchange Server & mail services support (<2010, 2013+, Mimecast & SMTP feeds)
• Windows Desktop/Printer support (Hardware and Software)
• Assisted support on specialised industry specific software.
• Knowledge of Cloud Technologies (Office 365, Azure, etc)
• Setting up and maintaining Terminal Services
• Server Migrations (Physical > Physical, Physical > Cloud etc)
• TCP/IP networking skills and LAN/WAN networking essential
• Firewall & Router configuration (Draytek, Cisco, Sonicwall etc)
• Active Directory & Group Policy
• Backup products (BackupExec) & Storage technologies
• Virtual Technologies (Hyper-V)
• Smart Phone Setup (IOS, Android & Windows)

Nice to have:

• Web/development skills will be an advantage
• Knowledge of telecoms and connectivity (NEC Telecoms Switches, ISDN2/30 etc)
• Hosted VoIP Solutions (NFON etc)
• Scripting (Batch & VBS)
• Knowledge of SQL

As a Human:

• Personable with excellent customer service skills
• Motivated to solve problems and embrace challenges
• Happy to use initiative, but not afraid to ask for help
• Switched on to listen to and interpret customer needs
• Ability and willingness to learn and develop skill set
• Desire to be a part of marketing the business
• Calm but positive and responsive under pressure
• Honest, responsible, diligent, and organised
• Car driving license & own car
• You must have the right to work within the UK

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