Jobs at Tarragon

No Agencies Please – We will not accept contact from agencies regarding positions at Tarragon. Thank you

 

2nd/3rd Line Support Analyst - September 2017
Full Time Permanent
St Albans
Competitive Salary
Pension

This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across varied technical infrastructures and develop your skills in a fantastic and supportive working environment.

Tarragon is a growing IT support organisation that has been established for over 20 years with a turnover in excess of half a million offering an extensive range of IT & Telecoms services to organisations of all sizes in the UK.

The role:

  • You will work ‘As One’ with your team to provide the best customer service and demonstrate your technical prowess to all of our clients.
  • You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems, typically for 5-100 users.
  • You will have a ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes.
  • Work on cases remotely via phone, email, remote access and onsite.
  • Provide onsite installation, consultation and hands on support.
  • Hardware and software, desktop, server, network and infrastructure support.
  • To clients you will speak plain English and not tech! But more importantly you will speak tech in plain English.
  • Support client web sites & cloud services.
  • Provide Proactive monitoring and pre-emptive support.

We LOVE…

  • Delivering great service and making customers happy.
  • Working hard to achieve great things.
  • Business technology and gadgets.
  • Attention to the little things.
  • Satisfaction and rewards for designing the perfect end to end solutions and getting the sale!
  • Participating in technical research and development to enable continuing innovation within our solution portfolio & the infrastructures we support.

Who we are looking for:

As a Techie:
MINIMUM of 3+ years commercial experience in a similar SME IT support role with proficiency and confidence in:

  • Windows Server support (2008/2012/2016)
  • Exchange Server & mail services support (2003, 2007, 2010, 2013+, Mimecast & SMTP feeds)
  • Windows Desktop/Printer support (Hardware and Software)
  • Assisted support on specialised industry specific software.
  • Knowledge of Cloud Technologies (Office 365, Azure, etc)
  • Setting up and maintaining Terminal Services
  • Server Migrations (Physical > Physical, Physical > Cloud etc)
  • TCP/IP networking skills and LAN/WAN networking essential
  • Firewall & Router configuration (Draytek, Cisco, Sonicwall etc)
  • Active Directory & Group Policy
  • Backup products (BackupExec) & Storage technologies
  • Virtual Technologies (Hyper-V)
  • Smart Phone Setup (IOS, Android, Blackberry – BIS/BES)

Nice to have:

  • Web/development skills will be an advantage
  • Knowledge of telecoms and connectivity (NEC Telecoms Switches, ISDN2/30 etc)
  • Hosted VoIP Solutions (NFON etc)
  • Scripting (Batch & VBS)
  • Knowledge of SQL

As a Human:

  • Personable with excellent customer service skills
  • Motivated to solve problems and embrace challenges
  • Happy to use initiative, but not afraid to ask for help
  • Switched on to listen to and interpret customer needs
  • Ability and willingness to learn and develop skill set
  • Desire to be a part of marketing the business
  • Calm but positive and responsive under pressure
  • Honest, responsible, diligent, and organised
  • Car driving license & own car
  • You must have the right to work within the UK

Apply

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